By registering for our services (order) or by completing a contact form on our website https://letzfixyourbike.com/vous you agree and accept that Letzfixyourbike may collect, process, store and/or use the personal data submitted in accordance with the rules set out below. By giving us your consent, you also retain the right to rectify, forget and/or delete your personal data.
Identity and contact details of the data controller
Personal data are collected by the company Letzfixyourbike whose registered office is located at 3 9 rue Ludwig van Beethoven L-1224 Luxembourg Affilié à la Chambre des Métier Luxembourg N-66077-1
Letzfixyourbike’s Data Protection Officer (DPO) can be contacted by email at: contact@letzfixyourbike.com
Personal data collected on the site
Letzfixyourbike is responsible for processing personal data. Letzfixyourbike undertakes not to communicate, free of charge or in exchange for payment, the contact information of its customers (*except for third parties involved in order processing (carriers, banking services) and/or newsletter subscribers) to a third party. Customers have the right to access, modify, rectify and delete data concerning them, which they may exercise by contacting Letzfixyourbike.
When you use our website, in particular when creating a customer account, registering or using our contact form, we collect and process personal data about you such as :
- Your first and last name, your email address, your mobile number, your home address or the address of the meeting place and any other information you wish to give us to facilitate the collection or delivery of your orders;
- Your username and encrypted password needed to identify you on our sites or applications;
- Your choices regarding commercial prospecting ;
- Encrypted information relating to your means of payment (in particular credit card number);
This information is collected for the purpose of creating an account, identifying and managing your orders, managing your collection and delivery requests, and sending you information and notification emails. When you use our services, the following data is collected and processed: connection data and browsing data when you authorize it, order, billing and payment histories, promotions from which you can or have benefited, your complaints and any incidents. Some data is collected automatically as a result of your actions on the site (see paragraph on cookies below).
Cookies
When you connect to our Site, we may, subject to your choices (see “Your choices concerning cookies” below), install various cookies on your terminal, enabling us to recognize your terminal’s browser for the duration of the cookie’s validity. These Cookies allow us to :
- to compile statistics and volumes concerning visits to and use of the various elements making up our Site (sections and content visited, routes taken), enabling us to improve the interest and ergonomics of our services;
- to adapt the presentation of our Site to your terminal’s display preferences (language used, display resolution, operating system used, etc.) during your visits to our Site, depending on the hardware and viewing or reading software that your terminal is equipped with
- to store information relating to a form you have filled in on our Site (registration or access to your account) or to products, services or information you have chosen on our Site (subscribed service, contents of an order basket, etc.);
- to allow you to access reserved and personal areas of our Site, such as your account, using identifiers or data that you may have previously entrusted to us;
- to implement security measures, for example when you are asked to reconnect to a content or service after a certain period of time.
Your choices concerning cookies
You have several options for managing cookies. Any settings you make may affect your browsing experience and your access to certain services requiring the use of cookies. You can choose at any time to express and modify your wishes regarding cookies.
Data collected using standard Internet technologies
We may also use standard Internet technologies such as scripts, pixels and redirects to enhance your experience on our sites and applications. These technologies give us access to the following information in particular:
- Information on your use of our sites and applications; Information on the presence of cookies on your terminal, on the time and date of consultation of a page, and a description of the page where the Web beacon is placed; Information on whether or not you read the e-mails we send you, on the clicks you make on the links contained in these e-mails.
- Our sites and applications may also include third-party scripts, pixels and redirections. These technologies enable third-party service providers to collect certain information such as your browser type and the Web page that redirected you to our websites. These third-party service providers process the information they collect for auditing and research purposes, and to report information about our sites and applications and the advertisements viewed on them. We do not share your identification data with these third parties in connection with their use of these technologies.
Data provided by mobile devices
Some mobile devices, depending on the features you have activated (e.g. “Push” or “Geolocation”) when downloading one of our applications, send information such as your phone’s model, version of its operating system, type of connectivity, name and version of the application used.
This data, which is necessary for the proper operation of the mobile applications we publish, is automatically processed by our servers and those of some of our partners (notably Google Analytics) in order to provide you with a service tailored to the technical characteristics of your device and to measure the audience for our application.
Purposes of processing and legal basis
The main purpose of collecting your personal data is to provide you with a safe, optimal, efficient and personalized experience. To this end, you agree that we may use your personal data to:
- To provide and facilitate the operation of our services, including carrying out checks on you in order to do so;
- Resolve any problems in order to improve the use of our site and our services;
- Personalize, evaluate and improve our services;
- To analyze the volume and history of your use of our services;
- Find out more about our services;
- For customers who have registered directly on the site, we process their data for the purpose of fulfilling the service contract.
- For our newsletters, we process your personal data on the basis of the explicit consent you have given for this purpose.
Recipients of your data
The personal data collected from you on the site is intended for use by Letzfixyourbike. It may be passed on to third parties to process transactions or provide services you have requested (e.g. payment processing by your credit card company). Letzfixyourbike ensures compliance with data protection requirements for all its subcontracting companies.
Letzfixyourbike does not sell or rent your personal data to third parties for marketing purposes under any circumstances. Furthermore, Letzfixyourbike does not disclose your personal data to third parties, unless :
- You request or authorize disclosure;
- Disclosure is required;
- Letzfixyourbike is compelled to do so by a governmental authority or regulatory body, in the case of a judicial requisition, subpoena or other similar governmental or judicial requirement, or to establish or defend a legal claim;
- The third party acts as Letzfixyourbike’s agent or subcontractor in performing the services (for example, Letzfixyourbike uses the services of a hosting provider for its website).
Your data protection rights
In accordance with the French Data Protection Act and the European General Data Protection Regulation 2016/679 (RGPD), you have the right to access, rectify and delete your personal data, which you can exercise by sending us a request to. contact@letzfixyourbike.com or via the contact form on our website.
Your requests will be processed within 30 days. We may ask you for proof of identity or authority. You can also modify your personal data yourself at any time by logging on to your personal space on our website or applications.
Data retention
Letzfixyourbike will not retain your personal data beyond the period necessary to achieve the purposes for which it was collected. In particular, in the event of closure of your account or cancellation or suspension of your registration, the data processed in order to provide the service may be retained for a longer period, in order to manage any disputes that may arise in connection with the provision of the service.
Data processed for marketing purposes will be stored by the company from the time you give your consent until such consent is revoked. If authorization is revoked, the data may no longer be processed for marketing purposes, but may be kept for the purposes of managing any disputes and/or ensuring your security.
The Letzfixyourbike data retention period complies with local regulations and the provisions of the Data Protection Authority.
Data storage and transfer
The hosting servers on which Letzfixyourbike processes and stores the databases are located exclusively within the European Union.
Letzfixyourbike undertakes to inform you immediately, insofar as we are legally authorized to do so, in the event of a request from an administrative or judicial authority relating to your data.
Data security and integrity
Letzfixyourbike attaches the utmost importance to the security and integrity of its customers’ personal data.
Thus, and in accordance with the General Data Protection Regulation (GDPR), adopted by the European Parliament and entered into force on May 25, 2018, Letzfixyourbike undertakes to take all necessary precautions to preserve the security of data and in particular to protect it against accidental or unlawful destruction, accidental loss, alteration, unauthorized dissemination or access, as well as against any other form of unlawful processing or communication to unauthorized persons.
It should be borne in mind that anyone discovering and exploiting a security vulnerability is liable to criminal penalties and that Letzfixyourbike will take all necessary measures to protect the data and rights of its users and its own and to limit the impact of malicious action.
Updates to this policy
Letzfixyourbike reserves the right to modify this Privacy Policy at any time, in particular in accordance with changes in applicable laws and regulations. We recommend that you check these rules from time to time to stay informed of our procedures and rules regarding your personal information.
All updates to this policy will be posted on this page. Date of last update: May 25, 2023
General information
In accordance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation – GDPR. Information of a personal nature communicated on the site is processed in compliance with the Luxembourg law of August 2, 2002 on the protection of persons with regard to the processing of personal data as amended, and in accordance with the EU Data Protection Rules Reform 2018 (GDPR). Customers have the right to access, modify, rectify and delete their personal data at any time. These rights may be exercised by electronic means contact@letzfixyourbike
Contact us
Visit our contact page at https://letzfixyourbike.com/si or contact us directly by email at contact@letzfixyourbike